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Setting Up Alerts

Alerts are studio-wide messages on the parent dashboard. Use them for snow days, recital reminders, registration opening, or anything every family should see when they log in.

They are not emails, and they are not targeted to one household. Every parent who signs in can see an active alert.

Staff Inbox notifications (absences, checkouts, auto-collection upcoming, and so on) are a different feature. This page is only the parent-facing alerts under Communications.

Where to Manage Them

Open Communications, then the Alerts tab.

The list shows each alert’s Title, Expires At, Last modified, and Is Displayed. Click a row to edit it.

Is Displayed is Yes when at least one display option is on and the expiration is still in the future. If it says No, parents are not meant to see it (expired, or both display checkboxes off).

Create an Alert

  1. Click New Alert.
  2. That creates a draft titled Untitled Alert and opens Setup Alert.
  3. Fill in the fields below and click Save.
  4. Cancel returns to the list without keeping unsaved edits (the draft row still exists until you delete it).
FieldDetails
TitleName in the admin list so you can find the alert later. Parents see the message body, not this title.
Message BodyRich text shown on the parent dashboard. Keep it short. You can add links, bold, and lists.
Banner at top of dashboardShows as a bar at the top of the parent dashboard, above Quick Actions.
Popup on dashboard after logging inOpens a dialog when they land on the dashboard. They can dismiss it.
When should this alert expire?Date and time in your studio timezone. After this, the alert stops showing. Leave it blank to keep it until you turn off the display options or delete it.

You can check both banner and popup if you want the message in the bar and a dialog they have to close.

How Parents See Them

Alerts only appear on the parent dashboard (the home screen after login), not on registration, billing, or the public site.

Banners stack if more than one is active. They stay on the dashboard until the alert expires or you uncheck Banner at top of dashboard.

Popups open when they open the dashboard. Closing the dialog dismisses it for that visit; the next time they open the dashboard, it can appear again until the alert expires or you uncheck Popup on dashboard after logging in.

If several alerts are set as popups at once, only one popup is shown. Prefer a single popup, and use banners for anything extra.

Unsigned-waiver messages on the dashboard are separate from alerts. Those come from required waivers, not from this list.

Turning an Alert Off

You do not publish or unpublish with a status switch. To stop showing an alert:

  • Uncheck Banner at top of dashboard and Popup on dashboard after logging in, then Save, or
  • Set When should this alert expire? to a time that has passed, then Save, or
  • From the Alerts list, open the row menu and Delete alert (you will be asked to confirm). Deleting cannot be undone.

If you want a message to run for a known window (for example, “Studio closed Monday only”), set the expiration when you create it so you do not have to remember to take it down.

Tips

  • Write the body as if a parent is reading it on a phone. Lead with what they need to do.
  • Put dates, times, and links in the body. The admin title is only for you.
  • Do not rely on alerts for something only some families should hear. Send a notification or email instead when you need a specific list of households.
  • Check Is Displayed after you save. If it is No and you expected Yes, confirm a display checkbox is on and the expiration is still in the future.